Customer Protection
AACD Certification & Product Grading
Our products are sourced from quality suppliers operating under Japan's AACD framework, authenticated through rigorous processes recognised by the association, committed to delivering a counterfeit-free shopping experience.
What is AACD?
AACD (Association Against Counterfeit Product Distribution) is a Japanese organisation established in April 1998 to prevent and eliminate the distribution of counterfeit products and create a sound genuine brand market.
The association comprises over 100 dealers handling parallel imports or pre-owned brand products, focusing on anti-counterfeiting in the pre-owned luxury market. AACD sets strict anti-counterfeiting standards and certification processes, such as the AACD Criteria, requiring members to verify product authenticity through professional authenticators, including comparing against genuine samples from domestic and overseas retailers.
Members include pre-owned luxury retailers who are united against counterfeits, providing authenticity guarantees and authentication services to give consumers confidence when purchasing pre-owned goods.
Product Grading
We provide a comprehensive grading system so you can easily reference and understand product condition. Below are detailed grade descriptions to help you make informed choices. If you have any questions, please don't hesitate to contact us for more information.
Important Notes
- Descriptions refer to the item itself and may not cover the condition of outer boxes, dust bags, warranty cards, tags, etc. (if included).
- Even items marked as 'New' are clearance items, and some may have minor imperfections. Colours and textures in product images may differ from the actual item — the actual item shall prevail.
- Condition descriptions are not exhaustive. All information is listed according to our standards. Please note there may be additional wear or minor imperfections beyond what is listed.
- Accessories (e.g. boxes, dust bags) are not included unless specifically noted. Please note that even new items may not come with a box. If you have any questions, please contact us and we'll be happy to provide more details or additional photos.
*Note: Grading is for reference only. Perceptions of wear and signs of use may vary between individuals. We do not provide any guarantees or warranties. The actual condition of the item shall prevail. If in doubt, please contact us before purchasing.