Return Policy
No Returns or Exchanges
All items sold on this platform are pre-owned designer handbags shipped directly from Japan. Each item is unique and we do not accept returns or exchanges. Please carefully review the product description, photos and condition grade before purchasing.
Why No Returns?
Due to the special nature of our products, we are unable to offer returns:
- •All items are pre-owned designer handbags — each one is unique and irreplaceable
- •Every item is sourced from AACD-certified dealers in Japan, ensuring authentic quality
Complaint Process
- 1Contact our customer service via email within 24 hours of delivery, with relevant photos
- 2Our team will review and respond within 1–2 working days
- 3Once confirmed, we will arrange a refund to the original payment method
Refund Information
If an order is cancelled due to insufficient stock, no charge is made and the credit card pre-authorisation is released automatically. For confirmed exceptions, refunds are processed within 5–10 working days to the original payment method.
Contact Us
For any enquiries about our return policy, please contact our customer service team via email at [email protected].